Get your gym ready for its first member
A practical setup checklist, from your gym profile to sharing its registration code.
Read the guideFind the next step.
Guidance for gym owners, staff and members, from joining a gym to resolving a payment question.
Confirm a transfer without losing the audit trail
What your finance team should check before approving a member payment.
Read the guideMembership, access subscription and software billing
Three different charges, explained for gym owners and members.
Read the guideCommon questions
How do I find my gym?
Enter the registration code your gym gave you, scan its registration QR, or open its direct link. Check the gym name before choosing a plan. Ask your gym for its code if you do not have one.
Is gym membership the same as a subscription?
No. A gym may charge an annual membership or enrolment fee. Its access subscription pays for training for a day, week, month or another period. Your gym sets these prices separately. TrybePass software billing is a separate arrangement for gym owners.
I transferred money. Why is my subscription pending?
For gym-managed transfers, submit your payer details, reference and any requested evidence. An authorized Financial Manager or owner must confirm receipt. A screenshot or successful account registration does not activate gym access. Contact your gym if confirmation is delayed.
Who verifies a payment?
An integrated payment provider verifies TrybePass-managed payments. For a transfer directly to the gym, authorized gym staff confirm receipt. TrybePass cannot independently verify a deposit into an external gym bank account.
What service fee applies to an access subscription?
Under Pay As You Grow, the service fee is ₦100 for a day pass, ₦200 for up to a week, then ₦500 per started month (a 45-day plan is ₦1,000). The checkout shows the gym price and fees separately. A paid TrybePass licence removes the fee on monthly-or-longer plans; day and week passes keep theirs.
Why was my QR pass declined?
Check that your gym access subscription and any required annual gym membership are current. Pending, expired, suspended or frozen access does not permit entry. The scanner explains the result. Ask authorized gym staff to review an incorrect status.
Can I show my pass without mobile data?
Open and sync your issued pass while online before travelling. An available, valid saved pass can be displayed without phone data. The scanner still checks its validity; an expired or revoked pass does not grant entry.
How do I register my gym?
Create a gym owner account, verify your email, add your gym details and set up your access plans. Share the gym registration code, direct link or printable QR with your members.
Should I contact my gym or TrybePass?
Contact your gym about transfer approvals, access status, facilities or staff. Use member support to keep the conversation attached to your gym. Contact TrybePass for software billing, account access or technical problems.